why do emails disappear from inbox after being read

If the email server uses a content control or anti-spam scanner and mail you’re expecting doesn’t arrive, check for quarantined messages. While rules are less likely to cause a message to disappear right before your eyes, rules are responsible when you see or hear the new mail notification alert but discover there isn’t new mail in the Inbox. Disable all of the rules and re-enable them one at a time, verifying they work as expected.īoth Exchange and POP3 accounts can have errant rules moving messages to another folder. If the delivery location is correct and you don’t have another profile open on another computer getting you email, or aren’t using an Exchange mailbox, check the rules in Tools, Rules Wizard. In Outlook, look for account properties using the Tools, Services dialog. It’s at the bottom of the Account manager dialog. Look for this setting in Tools, Email accounts, View or change existing email accounts.

Verify the profile is using the Exchange mailbox as the message store not a personal message store. With the *.pst set as the default delivery location, the messages are moved out of the mailbox and into the *.pst as they arrive in Outlook. If you’re using Exchange and you see the message arrive in the Inbox and it immediately disappears, you likely have a *.pst configured as the default delivery location. It’s less of a problem with Outlook 2003 because the view isn’t refreshed until you leave a folder and return or press F5. The default Outlook setting for the preview or reading pane is Mark as read after 5 seconds and when the view refreshes the message is hidden. If your mail disappears as soon as you’ve read it, it’s probably because you’re using a read-only view. Less common is an anti-spam or content manager scanner removing suspect messages. The most common causes are filtered views, rules on the client, or an improperly configured Exchange account. There are several causes for this phenomenon. “My email is disappearing” is a simple question frequently posed to Outlook and Exchange support groups.

Why do emails disappear from inbox after being read